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Resolving Conflict

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Resolving Conflict

By , October 31, 2014

Have learned some great things at the Ownership Thinking Conference this week. Here’s one thing I learned about resolving conflict;

We all experience conflict in our lives. It’s just part of being human. Our ability to effectively deal with this inevitable conflict will have a direct affect on the quality of our relationships and consequently the level of peace and enjoyment we experience.

Here are seven steps to managing conflict:

1. Communicate your intention. What are are hoping to achieve from your discussions forever? Clearly state your intentions.
2. Share your truth. Calmly explain how you see things
3. Genuinely enquire and actively listen to understanding the truth from the other person This is the important part. By truly seeing to understand the views of the other person you will be far better placed to develop a solution. It’s far more effective to ask questions than it is to be constantly telling the other person what you want.
4. Create an agreed understanding There will always be common ground that you can work together on.
5. Explore options and solutions. There will always be options on how to overcome forward together
6. Make commitments and define actions. Create a genuine desire to move forward in a collaborative manner
7. Trust and Challenge your commitments Be true to yourself and the other person.

Life is too short to have unresolved conflict.

Craig West

Craig West

Managing Director | Succession Plus

Craig West is a strategic accountant who has over 20 years’ experience advising business owners. His background as a CPA in public practice, provided invaluable experience in the key issues of concern to business owners. Following 6 years of study to gain two masters degrees, Craig focused on Capital Gains Tax (CGT) for business sales advising on strategic management of tax issues. This experience formed a very strong view that business owners (and often their advisers) were unprepared and unaware of the steps required to prepare a business for exit.

Craig now acts as a strategic mentor for mid-market business owners and has written four critically acclaimed books on employee incentives, succession planning, asset protection and exit strategies. Craig has conducted numerous seminars and keynote presentations throughout Australia & internationally, including adviser education programs for the Institute of Chartered Accountants and CPA Australia.